LCL Spas & Billiards

Dear LCL Spas,

Thank you again for the quick service call.   Great & friendly (As always!)

Owners of a 4 year old LCL Spa & still loving it! :)

Jay,

The table is the best I've ever played on anywhere, and it is perfectly smooth and level, as well as beautiful and sturdy.  Dennis is pretty well a genius - more than adequate in everything he does.  It's great to get a table at that price, plus all the extras, expert installation etc...I am a satisfied customer!

Just thought I would pass along a little positive feedback. Our friends Sue and Colin just purchased a hot tub from LCL ( I believe it was Eric that they dealt with) and are expecting to get it at the beginning of June. I saw them about 1 week ago at our daughter's birthday party and they were so pleased with you guys. They did a lot of looking around to see what other stores had to offer, and ended up coming back to you because not only did they love the tub but also because they felt the customer service was top notch!. We have referred LCL to many friends & coworkers and have always been confident that once people shop around and spend time at LCL that they will come back to LCL for their purchase. We are sure happy that we did! Thanks again for everything.

Hey Jay, just wanted to send you a picture of the old Spa, new lid and a heater element last year and hopefully good for another 12 years!! Oh ya had to give the old gal a new paint job, all and all I think she looks great.

We would like to extend a warm thank you to the staff at LCL.

About two and a half years ago we purchased a hot tub from your store after seeing it on display at the Home Show. We were impressed with the sales team and corporate philosophy of a family run business. We had also been referred to you, by one of your satisfied customers.

Since our original purchase we have experienced extremely good and prompt service. I encourage you to use this letter as a testimonial of our satisfaction.

Thank you for your continued support and focus on customer needs and expectations.

We purchased a Coast Spa model Kalahari in September of 1999. It's been outside now since then, used extensively by my family year round but gets more use in the winter.

We purchased the spa from LCL Spas and Billiards of Winnipeg. In August of this year my family moved from Selkirk Manitoba to Aylmer Quebec and of course we brought the tub with us. It sits proudly in our back yard again outside and it is having no difficulty with the second language. My purpose in writing is not only to express my thanks for making such a great product that ahs been in almost continuous use year round for over 5 years and has worked without fail through minus 40 winters and plus 30 summers, but also to pass to you my appreciation for the excellent service your dealers provide. The family at LCL have been great listeners and have been able to provide great after sales service, while the tub has not let me down. Prior to our move they took it to the shop for a "tune up" and returned to me a tub ready for another trouble free experience. When I've had occasion to ask for their advice they have always been there for me. Your selection of them as your representatives in Manitoba was a great choice! They know their product well and work with the customer. Since moving to Aylmer I have called upon Mermaid Pools to provide some help this past week when one of the diffusers got stuck and managed to drain the spa. Moira the person I worked with was efficient and understood the urgency to get the Spa repaired. Within a day they had a technician to my home to replace the part and get me up and running again. Unfortunately Mermaid doesn't have Email so I can't copy this to them. Please be sure and let them know.

If anyone ever asks for a reference from a satisfied customer whose spa has gone through 4 Manitoba winters outside and a spa that is used at least 4 times a week, let them call me! The workmanship is great and the dealer network is second to none! We made a great investment and look forward to many more years of hot tubbing in a Coast.

Hey Jay, Got the Swim Spa room finished. I use it 3 days a week. Thanks a lot for your help.

Hi Jay. All is done and the spa is great and running beautifully. Big hit with my kids and about a dozen of their friends. I've been singing your praises to the Clearwater Bay gang. Regards. Jim

To the LCL after hours service;

My hot tub went out on the evening of December 2.

We were on our way out to a Christmas party when the tub shut down and wouldn't restart.

The afterhours technician called me on my cell and went to our home and made the necessary repairs that were covered under our warranty.

Thanks very much for the great service when we really needed it.

For those of you who have never had a tub before, my experience with LCL has been great. We purchased a Coast Tub August 2007 and we love it. My experience with the level of salesmanship and service has been great. I used the same check list of questions to ask from every dealer I went to before buying a tub. LCL's knowledge of the product convince me to buy their product. The best part, I never thought I would enjoy the tub as much as we do. We have literally used the tub almost every day since we have had it delivered. I especially like to bring my water sample in and reassuring myself that the water is at it's best. This tub has really been good for my back. Thanks LCL for the level of service and selling me a great product.

Thanks alot for the hottub, it got alot of use this weekend! I am sending you some pictures, I may need to send them in 2 emails as the files are large.

Thanks again
Pam A.

Hey Guys here is our tub in our backyard retreat! Loving it, Thanks again very much.
Doug and Laura

Hi Evan,

I just wanted to say thank you very much for referring Kelly & Dave to our store. They found the perfect spa for their family and were a pleasure to deal with.

I know you don't want anything for the referral, but as a thank you, I have placed a $50.00 store credit in your name.

Thanks again! A referral is the biggest compliment we can receive.

Sincerely,
Jay

You the man - Evan

HI guys, Sorry I didn't know any of your individual e-mails so I just thought I'd send one to your general LCL account. I was talking with my boss this morning about a renovation he's doing and he said he was installing a spa.

I was just about to tell him to go see you when he said that he bought the tub from LCL. He told me Eric treated him very well and gave him a lot of time to pick out what he wanted and figure out what he didn't want. He was very appreciative and positive about his experience (he already recommended you to someone else), so I thought I'd pass the message along. Keep up the good work. - Jeremy

Hi Jay, attached is a photo of our newly installed hot tub overlooking the East end of Falcon Lake.

Regards
Garth M.

We just wanted to let you know once again how much we enjoy our spa. With the construction of our deck completed, we have our own oasis right in our backyard. Since our purchase of the spa, you have been with us every step of the way. You helped us with the foundation, the electrical aspects and the placement of the spa within the deck. We brought our ideas and you and your staff gave us the guidelines to turn them into reality. Just a phone call away and everyone at LCL Spas is willing to help when we need tips for chemical and general maintenance. The Paradise CP021 was for us the perfect choice. It is big enough to entertain, it is fun, relaxing and therapeutic. It is also a great way to spend time one to one just catching up after a hectic day. We consider the spa in our deck to be a great investment as well as an attractive addition to our outside living space.

Thanks again!

Hi Jay,

Thank you for all the time you spent with Shawn and I on the week-end. We have decided to go ahead with a spa from you. We are leaning towards the Radiance...but would like to take a look at them one more time. If I call you tomorrow (Wed) to put the $1000 down are we able to come in again on Saturday and make the final decision on which one to go with? Also on the Radiance are we able to switch the floor foot jets to the foot jets on the mound like your Freedom floor model? I will give you a call tomorrow to give you the deposit.

Thanks so much again for all your help!
Have a great day!
Tiffany

To Bill (my guy), Brandon, Frank, Trevor and staff, Thank you all for your support over the past year.LCL makes people feel like family. The "Stonewall tub" purrs like a kitten and people can read through the water! It is comforting to know that Brandon can come out at 3am if needed! Have a safe and happy holiday season!

Hi Eric..a coupla pictures of my installation..Ron

Hi Jay,

I just had your service tech (Andrew) out this morning to fix my hot tub. I wanted to let you know what a great job he did, and what a personable person he is. For today being as cold as it is and having to work with gloves off and hands in water, he was in pretty good spirits the whole time he was fixing the tub.

I am in customer service myself, and thought you should get this feedback. Thanks again, and I hope to be back in the tub as soon as it heats up !!!

Danny D.

Hello Jay,

It was very nice to see you this evening and also nice to have another look at the unity tub! I am really excited about getting that tub in my backyard. Again, I am very impressed with the service I have received from LCL Spas and I will be writing a letter describing how wonderful our experience has been.

Just a couple of photos, as promised.

Thanks
Kevin and Tracey B.

our Spas seem to hold more people than most

Hi Jay,

Dennis was here yesterday and the table looks great! Thanks very, very much!!

Take care,
Kerry

Here are a couple of pictures of our new pool table from LCL Spas. Doesn't it look fantastic?

Dennis did a great job setting it up. Please thank him again for us.

I would like to proceed with the purchase, however I will be away at the cottage for the next two weeks, I will take the tub upon my return. Do you need a down payment?

By the way the effect of that mosquito trap you sold me was immediate and profound!

Thanks!

I appreciate your help, and I don't necessarily need or expect an exact match as long as its close. Being that it is the backside, if it's a bit different that would be fine.

We just wanted to send you a couple of pictures that we took this summer of our spa. Can you let me know how I can send them to you by e-mail? We are really enjoying it!!! Thanks again for all your help - Jay.

To management and staff:

Just wanted to send a note about the service we received in regards to our coast tub. It's older but you guys really listened to my concerns. I felt all the time that as the customer, I was in control. You respected that.

Trevor and Cory, thanks for listening, for your prompt service and call backs. You are both customer orientated. I feel that you treated me and my family like your own. Brandon, You! are absolutely wonderful! I welcome you any time to my patio! True professionalism. No bull and honest in your opinion. You are so professional and polite. Educated, and knowledgeable. Customers to LCL will be thankful you are there! Frank, you are my rock! Thanks for staying around to make sure everything was good. I felt so much better with you around. You have a great care factor.

Excellent job boys! The tub is older, but you helped me save it, didn't pressure me at all. LCL stands behinds it's product. People couldn't ask for more. Thanks for listening to me. I was treated with respect and felt like I was the only person that mattered.

Again, great job, Brandon, Frank, Trevor and Cory.

Best wishes to you all.
Lori P.

Hi Jay,

Thank you for the email! Yes the spa has been great...just got it up and running this week-end and it is finally dry enough outside to use it. I will be sure to send some pictures once everything is complete.

Have a great week!
Tiffany

Jay sorry about not getting back to you sooner....I have sorted through all the lumber and the wood support boards are here. Thanks again for your patience and help and please thank your brother again for dropping those other boards off at my work place...it was greatly appreciated

Dear LCL Spas,

Approximately 2 weeks ago I purchased a Softub Spa from your St. James street store. From the moment I walked in I was treated to great customer service. As I'm really bad with names - I regret that I can't remember who it was that helped me that day. Starting from the person that helped me on the showroom floor, to making the final payments and explaining the entire process on the installation - it was very clear and concise.

So this is my letter of thanks, to all the staff at LCL Spas for making my spa purchase an enjoyable one - and especially the delivery guys for not giving up too soon! I'll definitely be recommending you and your Softtbus to friends.

Cheers!

We Love Our Spa!

There's nothing like enjoying a soak in the tub, especially when the weather turns cool. We might have to turn our backyard into a pub as it's become the neighborhood jewel.

The Softub is a VERY UNIQUE item. From the first moment we saw the Softub on display we could not get it out of our thoughts, especially myself. We purchased our Softub in August, 1994 and have enjoyed every precious moment of Softubbing on our own or with family and friends.

If you are contemplating the purchase of a Softub and are having some doubts - DON'T. It is an item you will use and enjoy for many years to come. The pleasure you will receive far outweighs the initial cost factor. Before we finally arrived at our decision to purchase I spent a few sleepless nights over spending the money for a Softub, but all I had to do was step into it JUST ONCE and ALL doubts immediately vanished. It will be the same for you, so don't put it off, purchase it now and enjoy!

If you are wondering about maintaining the water balance, chemical procedures or a maintenance schedule, the Softcare Water Treatment Guide which is provided is easy to follow. After a short while checking the water every day you soon realize that the liner is not going to melt on you.

The staff are great and no matter how many times you return with questions, they are always there for you. Everyone is extremely friendly and provide you with the information you require.

So, if you are looking, stop and take the plunge today! It will be a pleasant escape for you after a very demanding day.

To all the gang at LCL Spas,

We have been satisfied customers for the past 4 years. Your friendly advice and dedicated service has been greatly appreciated. Thank you for all you have done to help us create our backyard haven.

To: LCL Spas Management:

I had arranged through Jay & Cory to have my spa opened on Friday March 20th and I first wish to say that I have always expected & received excellent service and attention from all LCL Spas sales and management personnel.

However, I am writing this note in regards to the young man named Andrew who was the technician that opened our spa last Friday afternoon. I simply want to take the opportunity to thank Andrew for the excellent work he did and the professional and caring attitude he showed when working at our home and in responding to my questions. My wife and I were both very pleased and I want you to know that you have a very positive representative working for you in the community.

Please pass my positive comments along to Andrew and I am enclosing a small gift certificate for him in appreciation. We tend to criticize when there are problems, but fail to express appreciation when deserved.

Thank you.